Welcome to IMD! We’re glad you’re here. We’ll help you learn how to get started, how to buy, and how to get help when you need it. Ready to find out more? Get started.
FAQ
1. How can I contact Customer Support?
To get help or contact customer support:
•Click Contact us at the top of our home page or on the right side and at the bottom of help pages.
•Sign in with your IMD user ID. (This can help us find your information if you do need to contact us.)
•Enter your question or tell us about your issue. Be as specific and concise as possible.
•We may need to ask you a couple of questions to make sure that you get the best answer. Click the link that best matches your question.

2. How to register?
Registration is fast, easy, and free. Once you’re registered, we will send a letter with activation code to you. Just receive it and activate it , then you can Buy.

3. How will IMD protect my privacy?
We work hard to make sure our programs and policies meet a high standard of privacy for personal information. Ways in which we safeguard your privacy include:
We don’t sell or rent your personal information to third parties for their marketing purposes. We disclose your personal information only as outlined in our Privacy Policy or with your explicit consent.
We use third-party privacy certification programs to help make sure our privacy practices are consistent with our legal obligations and industry best practices.

4. How can I find what I want to buy?
You can find items on IMD by either searching or browsing. Each method has its advantages, depending on what you’re looking for.
•Searching — If you’re looking for a specific item, searching can help you find it fast. When you search on IMD, you enter two or three descriptive words about the item into a search box, and you receive search results that match those words. Searching also offers sophisticated options and commands that allow you to narrow your search in a variety of ways：A：Search by brand. B：Search by category. C：Search by price.

•Browsing — If you’re not sure what you’re looking for, or if you just want to window-shop or scroll through items, browsing is the way to go. When you browse on IMD, you click through categories and lists of items—exploring as you go—until you find something you’re interested in. You can also contact our custormer service online by MSN, by email or by telephone.

5. How do I buy an item?
As you select the goods wanted to buy, the ones that please push by this goods “put the shopping cart” the button is pressed. Then go on selecting, when you finish selecting, go into“clearing center” and pay online. We will arrange the delivery for you as soon as possible.

6. How can I check the state of my order?
Sign in www.imdmedical.com, enter the member’s center and click “my order“, then you could see all the information of your order. After you have paid, we will arrange the delivery for you as soon as possible and fill number of express in the state of order.